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Quick checks for common issues.
These steps solve the most common setup and project problems without risking your source files.
The app will not open
Restart the computer, confirm the installer completed, and check whether security software quarantined a Cutstride file. Include the exact on-screen error in your request.
A YouTube import fails
Confirm the link opens normally in your browser and that your connection is stable. Availability can depend on the source and YouTube’s current response.
A project cannot rerender
Keep the original source file available and verify that the project drive has room for temporary files and the finished export.
Captions or exports look wrong
Save the project, note the clip name and selected settings, then include the app version and a description of the expected result.